This Privacy Statement explains how We Clean Bins collects, uses, discloses, retains, and protects your personal information in accordance with the Personal Information Protection Act (POPIA) and other applicable laws. The Privacy Policy applies to any website, application, form, document, product, or service that makes reference to it. It also supplements any other privacy policies that may apply to the processing of personal information by We Clean Bins.
Personal information is defined by POPIA as “information relating to an identifiable, living, natural person, and, where applicable, an identifiable, existing juristic person.” This includes but is not limited to, your name, gender, sex, address, contact information, identification number, and medical or health information.
What we stand for
Any reference to “We Clean Bins” in this Privacy Policy refers to We Clean Bins Pty Ltd, which operates in South Africa.
How we gather information
We collect personal information about you in accordance with applicable laws, which may include:
- Directly from you when you fill out a service application form, whether electronically, over the phone, or on paper;
- When you interact with us electronically through our website, apps, or social media channels, we may collect metadata (data about data) about you.
- We will also collect your information if you only partially completed and/or abandoned any information you started to apply to our website and/or other online forms. Given that we already consider you a customer at this point, we may contact you using this information to remind you to complete outstanding information.
- If we need personal information from you in order to provide you with our services, your failure to provide us with that information will result in We Clean Bins being unable to serve you. If your contact information changes, you must notify We Clean Bins.
What data do we collect?
- Your name, identity number, age, gender, date of birth, nationality, and other personal information Please keep in mind that we will only use that information in accordance with applicable laws.
- Contact information includes your email address, mailing address, phone number, and physical address.
- If you use our websites, apps, and/or social media channels, we may collect information such as cookies and your IP address (the internet address of your computer).
- If you refuse to provide us with your personal information, we may be unable to provide you with a relevant service or must end our business relationship. Certain types of personal information, particularly those collected to comply with regulations, are legally required.
What we do with your information
We need to collect, use, and disclose clients’ personal information in order to provide them with the services they have requested and to notify them of big modifications to those services.
We Clean Bins may use your information as follows, to the extent permitted by applicable laws:
- To provide our bin cleaning service to you at your physical address
- To keep you up to date on billing and other important notifications
- To contact you regarding your account or any debt-related inquiry
- To conduct a customer satisfaction survey
- To improve your interaction with We Clean Bins and to assist us in improving our offerings to you
- To process your marketing preferences (where you have unsubscribed from certain direct marketing communications, we will keep a record of your information and request to ensure that such direct marketing is not sent to you again);
- For any reason related to and compatible with the preceding.
Sharing your information
We Clean Bins will only share your personal information with third parties if there is a valid reason. The following entities may receive the personal information you provide to us:
- Third-party service providers who help us deliver and/or manage our services, such as debt collection
- We Clean Bins will never sell, rent, or trade your personal information with anyone.
- We Clean Bins will disclose information when required by law:
- to follow any relevant legislation; to follow any legal process; and
- We Clean Bins will not disclose your personal information to third parties unless there is a valid processing ground as defined in Section 11 of the POPIA.
Information security and storage
We Clean Bins is committed to safeguarding the integrity and confidentiality of your personal information. has put in place appropriate technical information security measures to keep your data safe, accurate, up-to-date, and complete. We cannot, however, guarantee the security of any information you transmit to us via the Internet, and you do so at your own risk.
Your personal information will be kept and used for legal, regulatory, fraud prevention, and legitimate business purposes only.
Information access rights
In certain circumstances, the Promotion of Access to Information Act (PAIA) and the POPIA grants an individual the right to access information held by a public or private body. If you want to double-check your information, please contact We Clean Bins.
Your information has been corrected.
According to POPIA, you have the right to have any of your personal information held by We Clean Bins corrected. This right should be exercised in accordance with the procedure for contacting We Clean Bins in order for your information to be verified.
Objection to the processing of your data
In accordance with POPIA, you may object to our processing of your personal information on reasonable grounds relating to your specific situation, unless such processing is required by law.
Marketing
When you provide your personal information to We Clean Bins as part of the sale of our services, you agree to such We Clean Bins sending you information on news, services, events, and promotions for our own similar products and or services, subject to your right to opt-out of receiving such marketing at the time your information is collected and on each subsequent marketing communication thereafter. You may opt out of receiving We Clean Bins direct marketing at any time by contacting us.
If you choose to exercise your right to opt-out of direct marketing, please allow We Clean Bins up to 21 days to make the necessary changes.
Data from our website
We Clean Bins may collect anonymous information from visitors to its websites in the interest of providing better customer service. We Clean Bins ensures that the information cannot be used to identify you during the process.
The following information, known as traffic data, may be collected:
- Your IP address; the keywords you used in your search;
- The website pages you’ve visited and the links you’ve clicked on;
- When and where you visited the website;
- The referring website (if any) from which you linked to our site; and
- The type of web browser you are using.
- As previously stated, the traffic data is aggregated and not personally identifiable, and our website analysis will also take into account any ‘do not track’ settings you may have on your web browser.
Cookies
When you visit a website, a cookie is a small text file that is downloaded onto your ‘terminal equipment’ (such as a computer or smartphone). It enables the website to recognise your device and store information about your preferences or previous actions.
What kind of cookies do we use?
Some of the cookies we use are required for our website to function properly. Some cookies assist us in improving the performance and design of our website. This enables us to determine how many times a page has been visited, as well as whether a page was accessed via an advertisement or another method. Other cookies assist us in remembering your settings or assisting with other functionality when you browse and use our website. This helps us remember what you chose so that when you return, we remember your preferences.
How do I turn off cookies?
If you do not want to receive cookies from the website, you can configure your browser to notify you when a cookie is received so that you can decide whether or not to accept it. Please be aware, however, that if you disable ‘cookies’ in your browser, you will not be able to fully experience some of the website’s features. You will, for example, be unable to use automatic log-on and other personalization features.
Updates
This privacy statement was most recently updated on 26 September 2022.